Oso implements tools to enhance operations

Albuquerque, NM – Oso Grande, a leading data center provider in Albuquerque, New Mexico, has recently undergone a significant transformation of its internal systems. Recognizing the need for a more unified and efficient approach to managing its data center operations, Oso Grande has implemented a suite of open-source and commercial tools to streamline its DCIM, CRM, support, and monitoring processes.

Key Tools

		Proxmox: This virtualization platform provides a flexible and scalable solution for managing Oso Grande’s virtual machines. By leveraging Proxmox, Oso Grande can easily scale to meet demand,  efficiently allocate resources, reduce costs, and improve overall system performance.
		Ceph: As a distributed object storage system, Ceph offers high availability, unparalleled scalability, and data durability. This ensures that all data is incredibly safe, protected, and accessible at all times.
		NetBox: This open-source network infrastructure management tool provides a centralized platform and single source of truth for documenting and managing Oso Grande’s network, devices, cables, circuits, power, cabinets and IP addresses. NetBox improves network visibility, reduces errors, and streamlines troubleshooting.
		WHMCS: A popular customer relationship management (CRM) system, WHMCS allows Oso Grande to manage its customer accounts, billing, and support tickets efficiently, providing for dramatically improved customer service and satisfaction.
		LibreNMS: This network monitoring tool provides real-time monitoring of Oso Grande’s network infrastructure, allowing the company to proactively identify and address potential issues.

 Implementation & Customer Benefit

The use of high availability and durable-data tools like Proxmox and Ceph provides a rock-solid foundation for nearly all of Oso Grande’s systems, ensuring a zero-downtime environment. Oso Grande also chose to go with a pure enterprise SSD solution, delivering incredible high-speed, consistent performance and unbeatable durability. When systems are up, our customers have the ability to use them, positively impacting the customer experience.

Integrating WHMCS, LibreNMS and Netbox has dramatically improved Oso Grande’s ability to track customer requests, monitor vast amounts of telemetry in a single place, and provide for excellent documentation. WHMCS provides customers a single-pane-of-glass interface, through which support tickets can be submitted and tracked, billing records available, project status can quickly be updated and seen, and through which the customer life cycle can be maintained. Similarly, WHMCS integrates with many Oso Grande services, while ensuring that staff comply with SLAs and have easy access to knowledgebase, CRM, and other tools. Similarly, LibreNMS puts all alerting, alarming, trending, and device administration in a single place for Oso Grande staff — issues are automatically raised when tunable thresholds are exceeded, allowing for a customized experience on every metric. NetBox, as Oso’s single source of truth, is the main repository in which nearly every Oso Grande asset is tracked — every cable, port, receptacle, rack, IP, and more are all in one place, ensuring that information is immediately available to all team members, dramatically accelerating troubleshooting.

All of these platforms integrate with each other, making Oso Grande extremely responsive to customers needs, greatly enhancing their service experience.